We accept returns and exchanges, but we do not accept cancellations. If you have any concerns with your order, please contact us within 7 calendar days of receiving your product.
Please ship your item(s) back within 14 days of receiving your order via REGISTERED post with a tracking number. This is the only way to prove that we have received your item(s) safe and sound.
Returns are made within 30 days upon satisfactory return of the item, minus shipping fees; items must be returned in their original packaging.
Because of the nature of these items, we cannot accept returns for custom or personalized orders and items on sale. VERY IMPORTANT: We take every effort to make sure your package arrives safe and sound. However, we cannot be held responsible for items lost during mailing, if you have not bought insurance.
NOTE that any customs fees or import duties (although rare) are the responsibility of the importer.